GENERAL TERMS AND CONDITIONS

1. Registration Procedure

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• All registrations for lessons, camps or events must be made via the dedicated online form.

• Payment must be made immediately online at the time of registration.

• If payment is not completed within 15 minutes, the request will be automatically cancelled.

• Upon receiving your request, you will receive an email confirmation of your application (not a definitive registration).

• Our team will then manually verify availability, level, spoken languages, time preferences , coaches (without guarantee) and group formation.

• Once a suitable group has been found, you will receive a final confirmation email with all necessary details.

• If no suitable group can be formed, the amount paid will be fully refunded.
  
  IMPORTANT !
   

• Following many requests from our students in the past, we offer priority re-registration to students who completed the previous cycle. This aims to improve the quality of follow-up.

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• Each new season starts in September with new registrations to ensure equal opportunities for all players.
  Between April and September, the long break between cycle makes consistent follow-up impossible, which is why priority is reset at the start of each new season.

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2. Individual Registrations and Levels
 

• Individual registrations are accepted but have lower priority than group registrations (3 to 4 players).

• The academy strives to form homogeneous groups, but by registering individually, you accept the risk of joining a slightly mixed-level group.

• Reorganization may occur at the start or during the cycle if needed.

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3. Payment

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• Payment is required at the time of registration.

• If payment is not made within 15 minutes, the registration will be cancelled automatically.

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4. Refund Policy

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For groups lessons:

• Cancellation more than 1 month before start: 30% admin fee retained.

• Cancellation between 30 and 1 day before start: 50% admin fee retained.

• Cancellation or dropout after the course starts: no refund, even with a medical certificate.

• Missing one or more sessions: non-refundable, even with a medical certificate.

• Replacement is possible with a person of the same level, subject to academy approval and payment.
  Name and surname must be emailed in advance to: galapadelspirit@hotmail.com

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For camps and events:

• Cancellation more than 15 days before: 50% admin fee retained.

• Cancellation less than 15 days before: 30% admin fee retained.

• Absence during one or more days: non-refundable, even with a medical certificate.

• Replacement possible with prior approval and payment by the replacement.

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5. Replacements

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Participants may be replaced temporarily or permanently, provided:

• The replacement has a compatible level.

• The academy is informed in advance via email.

• For permanent replacement, the new participant pays the remaining sessions.

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6. Weather and Force Majeure

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• In case of unplayable weather (persistent rain, frost, snow), lessons may be cancelled, postponed or rescheduled where possible.

• We follow the IRM weather codes:

  • Yellow: lessons go ahead or are adapted.

  • Orange: lessons may be cancelled for safety reasons.

  • Red: lessons are automatically cancelled.

• Force majeure (site closure, pandemics, extreme events) releases the academy from any obligation to refund. Alternatives may be proposed where possible.µ

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7. Lesson Organization

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• Schedules, locations and coaches may occasionally change.

• Teaching materials are provided, but each player is responsible for their own equipment (racket, clothes, shoes).

• Group reorganization may occur during the cycle if needed.

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8. Safety, Insurance and Liability

• Participants must have civil liability insurance.

• A sports accident insurance is also recommended.

• Gala Padel Spirit declines all responsibility in case of injury, loss or theft.

• Minors must be accompanied to the courts and picked up on time.

• Parental consent and emergency contact details are required for minors.

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9. Communication, Image Rights and Behaviour

• Photos or videos may be taken during activities for communication purposes.You may object via the registration form.

• Personal data is processed only for internal use and in accordance with the GDPR.

• You may request access, correction or deletion of your data via: galapadelspirit@hotmail.com

• Respectful behaviour toward coaches, fellow players and equipment is expected. Serious or repeated misconduct may result in exclusion without refund.

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10. Disputes

• In the event of a dispute, an amicable solution will be sought. If this is not possible, only the courts of Brussels will have jurisdiction.